Our Copyright & Takedown Policy

TAKE-DOWN POLICY AND COMPLAINTS PROCEDURE

In making material publicly available online, The MERL acts in good faith. We apply safeguards to identify and restrict items that contain sensitive personal data or obscene/defamatory material. We also seek to obtain permission from copyright holders where appropriate.

However, if you are concerned that you have found material on our website, social media or catalogues that breach copyright laws or you have other concerns about the content made available, please contact us at enquiries@merl-shop.co.uk and provide the following:

• Your contact details
• The full details of the material
• The full URL where you found the material
• The reason for your notification, including but not limited to copyright law, privacy laws, data protection, obscenity, defamation, spoliation, offence caused etc.
• If required, proof that you are the copyright holder or an authorised representative.

When we receive your notification:

1. We will acknowledge your communication by email or letter and make an initial assessment of your complaint.
2. After receiving a valid complaint, we will temporarily remove the material from our website until a solution is agreed.
3. We will review your complaint.
4. We will try to resolve the issue as quickly as possible, with the following possible outcomes:

• The material is reinstated on our website or catalogue unchanged
• The material is reinstated on our website or catalogue with appropriate changes  
• The material is permanently removed from the website

Dated: